Refund & Cancellation Policy
Last Updated: 1st feb 2024
At Wise Travel Fares, we understand that travel plans may change. This Refund and Cancellation Policy is designed to ensure transparency, flexibility, and clarity when it comes to modifying or cancelling your bookings with us. Please read this policy carefully before making a reservation.
Booking Confirmations
All bookings made through our website or customer service team are considered confirmed once payment is received and an e-ticket or travel voucher is issued. We recommend reviewing all details carefully before proceeding with payment.
Cancellation by the Customer
We understand that unexpected situations may arise. If you wish to cancel your booking, the following policy applies:
Flights:
- Refunds are subject to the airline’s fare rules and cancellation penalties.
- Most promotional or budget fares are non-refundable.
- For refundable fares, cancellation requests made 72 hours before departure are eligible for a partial refund after deducting airline and service charges.
Hotel Bookings:
- Cancellation requests received more than 7 days before check-in are usually refundable, depending on the hotel’s policy.
- Cancellations made within 7 days or in the case of no-shows may incur full charges.
Holiday Packages:
- Package bookings cancelled more than 15 days before the departure date may be refunded after deducting processing and vendor charges.
- No refund will be processed for cancellations made within 7 days of travel.
Visa & Documentation Services:
- Once submitted, visa service fees are non-refundable regardless of approval status.
Custom Travel Itineraries
- These are non-refundable once design work and vendor commitments are initiated.
To request a cancellation, email us at support@wisetravelfares.com with your booking number, full name, and reason for cancellation.
Refund Timeline
If you are eligible for a refund:
- Processing time may take between 7 to 21 business days.
- Refunds will be credited back to the original mode of payment.
- Refund timelines may vary depending on airlines, banks, or third-party providers involved.
Cancellation by Wise Travel Fares or Vendors
In rare cases where we or our partners are forced to cancel your booking due to unforeseen circumstances such as:
- Natural disasters
- Airline operational changes
- Supplier insolvency
We will either:
- Offer a full refund
- Provide a credit note for future use
- Or propose an alternate arrangement with your consent
Change in Dates or Name Corrections
- Flight Date Changes are permitted only if the airline’s fare rules allow. Additional fare differences and service fees may apply.
- Name Corrections (spelling errors) must be reported within 24 hours of booking. Some airlines may not allow name changes and may require rebooking.
No Show Policy
If a customer fails to report at the departure location (airport/hotel) on time without prior cancellation, the booking is considered a “no-show.” In such cases:
- No refund shall be issued.
- Rescheduling is not possible once the departure date has passed.
Dispute Resolution
In case of disagreement or dispute regarding refunds or cancellations, our customer support team will investigate and provide a fair resolution. If a chargeback or dispute is raised without informing our team, we reserve the right to suspend further services.
Contact Us
If you need help with cancellations, modifications, or refunds:
- Office Address: 15442 VENTURA BLVD., STE 201-1413, SHERMAN OAKS, CALIFORNIA 91403
- Email: support@wisetravelfares.com
- Phone/WhatsApp: +1 408-212-7126
We aim to ensure your experience with Wise Travel Fares is seamless and secure—even when your plans change.
Thank you for choosing us to plan your journey. Your trust is valuable, and we are committed to handling every transaction with care and professionalism.